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Customer Service Rep 2

Date: Jun 24, 2019

Location: Lexington, KY, US

Company: Cypress Semiconductor Corporation

Job ID

Requisition Id:- 17417

Job Description

  • Demonstrates good customer and sales support skills.
  • Service oriented attitude, superior interpersonal and communication skills.
  • Highly developed sense of responsiveness, both timely and complete.
  • Helps team meet Service metric goals.
  • Balances reactive & proactive activities and work to systematically improve the customer experience and ultimately will be measured on customer and sales satisfaction.
  • Responsibilities include performing moderate scope of assignments in the support of the sales managers, marketing and factory through cold calling and follow up on sales leads.
  • Responsible for supporting accounts in a region or district.
  • Trains customers on use of company website and applications.
  • Has knowledge of industry through sales and distribution channels.
  • Establish and maintains partnerships with channel partners.
  • Applies company policies and procedures to resolve a variety of issues.
  • Receives general instructions from direct manager on routine work and detailed instructions on new projects or assignments.
  • Establishes relationships with customers at all levels to build trust and commitment.
  • Consistently sets challenging goals with the ability to accomplish them even with a heavy workload.
  • Employs a thorough understanding of customer base.

Inside Sales Reps need to handle the following for all customers (including Key, Strategic and Automotive):

  • Manual Order entry, including change orders
  • Managing EDI orders/change orders
  • Manage customer cases/inquiries this includes expedites, allocations, escalations, customer line down, general customer questions
  • Manage and respond to customer inquiries that come in through customer care email alias and 1-800 number
  • Set up new direct customers
  • Set up and manage CMI (customer manage inventory)/VMI (vendor manage inventory)
  • Resolve and respond to customer issues/requests


  • Primarily intra-organizational with some inter-organization contacts on routine matters. Partners with Sales Managers.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Coordinator for customer support. Involved in account initiatives.
  • Assists management in long-term project scheduling. Included in originating account or territory plan. Drives to a forecast.


Cypress is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran.


Cypress Semiconductor does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Cypress Semiconductors employees or any other company location. Cypress Semiconductor is not responsible for any fees related to unsolicited resumes.

Nearest Major Market: Lexington

Job Segment: Customer Service Representative, Inside Sales, Customer Service, Sales, Automotive

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